Shipping policy

Last Updated: 15 August 2025

This Shipping Policy applies to all orders placed through OLEXK. By placing an order with us, you agree to the terms below.

At OLEXK, we prioritize providing you with fast and reliable shipping services all over the UK, USA and Canada. We offer direct delivery from

• 5830 E 2nd St Ste 7000, Casper, WY 82609 (USA)

Below you will find detailed information about our shipping policies, costs and procedures to ensure a smooth and satisfactory shopping experience.

1. Product Pricing

All prices are given in USD/$. All prices on our website are inclusive of VAT (Value Added Tax) at the applicable rate. All shipping costs shown at checkout are final—no hidden fees or extra handling charges.

2. General Information

• Business Name: OLEXK LLC
• EIN: 39-5074293
• Address: 5830 E 2nd St Ste 7000, Casper, WY 82609, USA
• Email: info@olexk.com
• Phone: +13074008790
• Business Hours: 9AM – 5PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

3. Shipping Destinations

We currently ship orders to:

• United States
• United Kingdom
• Canada

We do not ship to other countries at this time.

4. Shipping Fees

• Free Shipping is available on all orders to the USA, UK, and Canada.
• No minimum purchase is required.

5. Handling & Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
• Order Cut-Off Time: Orders placed after 4:00 PM, (GMT-05:00) Eastern Standard Time (New York), will be processed on the next business day.

6. Estimated Delivery Time

Delivery times are estimates and may vary due to customs delays, weather, or carrier issues.

7. Shipping Carriers

We use trusted carriers, including: YunExpress, DHL, UPS.
A tracking number will be provided once your order ships.

8. Order Tracking

You will receive a shipping confirmation email once your order has been shipped, which will include your tracking number(s). The tracking number will be active within 24 hours.

9. Customs, Duties & Taxes

• All product prices are inclusive of customs duties and taxes for USA, UK, and Canada shipments.
• Customers will not be charged any additional fees upon delivery.

10. Order Changes & Cancellations

• You may cancel your order within 24 hours of purchase for a full refund.
• Contact: info@olexk.com for cancellations.
• Once an order has been shipped, it cannot be cancelled or have the delivery address changed.

11. Damaged or Missing Packages

If your order arrives damaged or is incomplete:

Contact us at info@olexk.com within 48 hours of delivery and return the items within 30 business days (Mon – Fri) Include your order number and photos (if applicable). We will investigate and issue a replacement or full refund if appropriate.

12. Questions

For any questions about shipping, contact us:

Business Name: OLEXK LLC

EIN: 39-5074293

Address: 5830 E 2nd St Ste 7000, Casper, WY 82609, USA

Email: info@olexk.com

Phone: +13074008790

Business Hours: 9AM – 5PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)