Shipping policy
At Olexk, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.
1. Where We Ship:
We currently ship to the United States.
2. Handling Time:
Orders are processed within 1-3 business days. If you place an order after 4:00 PM (GMT-05:00) Eastern Standard Time (New York), we will process it on the next business day.
3. Transit Time:
Standard Shipping within the United States — once your order has shipped, it typically takes 4–20 business days in transit to arrive.
4. Total Delivery Time:
Handling and transit combined, the estimated total delivery time is approximately 5–23 business days from the date the order is placed.
5. Shipping Costs:
- Standard orders = Free
6. Shipping Carriers:
We use multiple shipping carriers including DHL, and UPS to ensure reliable delivery.
7. Tracking Your Order:
Once your order has been shipped, we’ll send you an email with your tracking number and a link to track your package online.
For more information, please visit our Track Your Orders page.
8. ADDRESS CHANGE
The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at info@olexk.com or by phone at +1 307 400 8790
9. CANCELLATIONS
If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.
10. DAMAGED PACKAGES IN TRANSIT
If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.
11. Contact Us:
Phone: +1 307 400 8790
Email: info@olexk.com
Address: 5830 E 2nd St Ste. 7000, Casper, WY 82609, United States