Payment Policy

Last Updated: 15 August 2025

This Payment Policy explains the payment options, currency details, and security measures used by OLEXK. By purchasing from our store, you agree to the following terms.

1. Accepted Payment Methods

We currently accept the following secure payment options:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay
  • PayPal
  • Google Pay

Payment icons are displayed in our website footer for easy identification.

2. Currency

  • All transactions are processed in GBP (pound sterling) /£.
  • If you are ordering from outside the UK (e.g., USA, Canada), your bank or payment provider will automatically convert the amount to your local currency at their exchange rate.
  • Any conversion fees are determined by your payment provider.

3. Payment Processing

  • Full payment is required before your order is shipped.
  • Payments are processed instantly through our secure checkout system.
  • Orders are only confirmed after successful payment authorization.
  • We do not store your complete payment details; processing is handled by our trusted, PCI DSS-compliant payment gateways.

4. Payment Confirmation

  • Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
  • If you do not receive confirmation within 24 hours, please check your spam/junk folder or contact us.

5. Failed or Declined Transactions

  • If your payment is declined, please contact your bank or payment provider.
  • You may also try an alternative payment method listed above.
  • We do not hold items in your cart during failed payment attempts — orders are only secured once payment is complete.

6. Secure Payments

  • Our website uses 256-bit SSL encryption to protect your data.
  • All payments are processed via PCI DSS Level 1 certified gateways.
  • We actively monitor for suspicious transactions and may request additional verification for security purposes.

7. Fraud Prevention

  • To protect both our customers and our business, OLEXK reserves the right to cancel any order if fraudulent activity is suspected.
  • Additional ID or billing address verification may be required for high-value orders.

8. Disputes & Chargebacks

  • If you believe there is an error in your payment, please contact us directly before initiating a chargeback with your bank.
  • We aim to resolve all payment disputes quickly and fairly.

9. Taxes & Duties

  • All listed prices are inclusive of VAT and applicable customs duties for USA, UK, and Canada orders.
  • You will not be charged additional import fees upon delivery.

10. Additional Information

  • We do not accept cash on delivery (COD), bank transfers, or cryptocurrency payments.
  • Only payments made via our official website (https://olexk.com/) are considered valid.
  • Never share your payment details over email or unsecured channels.

11. Contact Us

For payment-related questions or issues, please reach us at:

Business Name: OLEXK

Address: Konstitucijos ave. 21B, 08130, Vilnius, Lithuania

Email: info@olexk.com

Phone: +37061156315

Business Hours: 9AM – 5PM (Monday to Friday), (GMT+02:00) Eastern European Standard Time (Vilnius)