FAQ's

1. General Questions

Q1: What is OLEXK?
 A: OLEXK is a global online fashion store offering a wide range of stylish and high-quality clothing. We focus on combining comfort, individuality, and ethical practices in every product we sell.

Q2: Where is OLEXK based?
 A: Our business is registered and located in Lithuania at:
 Konstitucijos ave. 21B, 08130, Vilnius, Lithuania

Q3: How can I contact OLEXK?
 A: You can reach us via:

  • Business Name: OLEXK
  • Address: Konstitucijos ave. 21B, 08130, Vilnius, Lithuania
  • Email: info@olexk.com
  • Phone: +37061156315
  • Business Hours: 9AM – 5PM (Monday to Friday), (GMT+02:00) Eastern European Standard Time (Vilnius)

2. Orders & Payment

Q4: How do I place an order?
 A: Simply browse our website, select the products you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q5: What payment methods do you accept?
 A: We accept Visa, Mastercard, American Express, Shop Pay, PayPal, and Google Pay.

Q6: In which currency will I be charged?
 A: All transactions are processed in GBP (£).

Q7: Is it safe to use my payment information on your website?
 A: Yes. All payments are processed via PCI DSS-compliant gateways. We do not store your full card information.

3. Shipping & Delivery

Q8: Which countries do you ship to?
 A: We currently ship to the USA, UK, and Canada.

Q9: Do you offer free shipping?
 A: Yes. All orders qualify for free shipping.

Q10: How long does delivery take?
 A: Estimated delivery times: 4–20 business days (Monday to Friday) depending on your location. Handling time is 1–3 business days (Monday to Friday), and same-day processing is available for orders placed before 4:00 PM (Monday to Friday), (GMT+02:00) Eastern European Standard Time (Vilnius)

Q11: Can I track my order?
 A: You will receive a shipping confirmation email once your order has been shipped, which will include your tracking number(s). The tracking number will be active within 24 hours.

4. Returns, Refunds & Cancellations

Q12: Can I cancel my order?
 A: Orders can be canceled within 24 hours of purchase. Email us at info@olexk.com to request cancellation.

Q13: What is your return policy?
 A: Returns are accepted according to our Refund Policy. Items must be returned in original condition unless damaged during transit.

Q14: How long does it take to get a refund?
 A: Refunds are usually processed within 10 business days (Monday to Friday) after we receive your returned item.

5. Products & Sizing

Q15: Are the product colors accurate?
 A: We strive for accuracy, but actual colors may slightly vary due to monitor settings or lighting.

Q16: Are your products ethically made?
 A: Yes. We are committed to ethical fashion, sourcing eco-friendly materials and ensuring fair practices throughout our supply chain.

6. Privacy & Security

Q17: How do you protect my personal information?
 A: We protect your data according to GDPR (EU), CCPA (USA), and PIPEDA (Canada). For more details, see our Privacy Policy.

Q18: Can I opt-out of marketing emails?
 A: Yes. You can unsubscribe via the email footer or by contacting us at info@olexk.com

7. Other Questions

Q19: Do you offer gift cards?
 A: Gift cards are coming soon. Stay tuned to our website for updates.

Q20: Can I change my shipping address after placing an order?
 A: You can update your shipping address before your order is processed by contacting info@olexk.com Once shipped, address changes are not possible.

Q21: What should I do if my package is damaged or missing?
 A: Contact us at info@olexk.com within 48 hours of delivery and return the items within 30 business days (Mon – Fri) Include your order number and photos (if applicable). We will investigate and issue a replacement or full refund if appropriate.